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THE SERVICE CHARTER
The service charter is the tool through which we intend to certify the methods and level of our services. While finding all the information for your protection while browsing in our site, we thought it might be useful to have them all together and maybe be able to print them with just one click!
INDEX:
1. The methods of selecting our products:
to. The selection standards
b. Food safety
c. The availability of products
2. Methods of payment
3. The treatment of personal data
1. The methods of selecting our products
a. The standards of selection
Each product we propose is the result of a careful selection that takes into account the following values:
Place of origin of products and raw materials
Particularities of the productions, for taste, flavor or processing
Refinement of products and their lack of availability or availability on the market
Authenticity of the final product
b. Food safety
Each producer whose products are on sale in our enoteca respects the HACCP regulations on food safety
Our storage and shipping process complies with HACCP regulations on food safety
c. The availability of products
All products on sale are normally available; in case of unavailability you will be notified within a reasonable time and before processing the order.
2. Methods of payment
Credit card: we will never come into possession of sensitive data concerning the credit card since the whole payment system is managed by the SOAR, the Tuscan Cooperative Credit Banks, through the cutting-edge online system developed by their technicians, who guarantees reliability and safety.
Cash on delivery: Payment takes place upon delivery of the goods and in any case can never be of a higher amount than that written in the electronic receipt
3. The treatment of personal data
Pursuant to Legislative Decree 196/2003, we inform you that personal data will be processed in order to make it possible to carry out the requested service (purchase and shipment of our products) and for the accounting and tax obligations that arise from it (invoices and transport documents). They may become aware of these data as agents, the ns. employees and business consultants. Personal data will not be stored for purposes other than the aforementioned, nor disclosed to third parties or disseminated. Pursuant to Article 7 of the aforementioned decree, for more information, you can contact the Data Controller Mr. Tistarelli Fausto, legal representative of Frantoio Tistarelli S.a.s. based in Viale Europa, 106, Sarteano (Siena) - Tel. 0578 / 265425-268015, Fax 0578/268721, or by writing to ns. e-Mail address info@tistarelli.it
The treatment we intend to carry out has the following purposes:
To be able to carry out the information, sales and delivery service of the requested products to the customer's home.
The treatment will be carried out in the following ways:
The data computerized and stored by us will not be disclosed to other subjects, unless expressly asking for consent
At any time it is possible to request the elimination from our. database by simply sending an e-mail.
As regards the data requested in the product order form, these are to be considered necessary for the performance of our. activities and in any case the above mentioned confidentiality principles will be applied.
